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Enjoy free delivery upon purchase $600.

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Return Policy

Returns/Exchange Policy


Please check the contents of your order upon arrival.


In case of any dissatisfaction with our products after you have signed for them, please contact us within 2 working days of delivery (either call us at 2692 9329 or email us at info@tenderloin.com.hk). No refund and exchange services will be served after 2 working days.    


After assessment of your complaint, we may either exchange or reimburse you accordingly. Should there be an exchange / return of product/s, we request you to please keep the product until we arrange for picking up.  



When and where possible, please email us a photo of the product should there be any defect. Our Customer Service Representative might request for the photo and/or video of the product for checking. If the customer fails to provide any proof, the company reserve the right to refuse and reject the return and exchange. 


In the course that there is any refund and full payment has been received, the refund amount will be kept as credit and applied to the next purchase.


Tenderloin Fine Food reserves the right of final decision on the eligibility of the return and exchange.